Introduction
The Die Configuration Tool requires a valid license key to operate. Licenses are available free of charge to all existing Udico customers. This article covers how to request a license, how to enter it, and how to resolve common issues.
Requesting a License
If you are an existing Udico customer and do not yet have a license:
- Go to udico.co/dct/dct
- Click the Get Started tab
- Complete the DCT License Request form
- Udico will email your license key to the address provided
Entering Your License Key
Once you have received your key:
- Launch the DCT at dct.udico.co
- Click Preferences in the toolbar
- Select the License tab
- Click Change License Key
- Enter your key and confirm
Your license information (company name, email, expiration date) will appear in the License tab once accepted.
Common Issues
License key not accepted
- Copy the full key exactly as provided, including all dashes
- Verify you are on the official app at dct.udico.co
- Contact dct@udico.co if the issue persists
License expired
Your expiration date is shown in the License tab under Preferences. Contact dct@udico.co to renew.
Application not loading
The DCT must be accessed from the official Udico server. If it does not load:
- Confirm you are online
- Clear your browser cache and reload
- Verify you are using a supported browser (Chrome, Firefox, or Safari)
Getting Support
For any licensing questions, contact the Udico DCT support team:
- Email: dct@udico.co
- Phone: 1-800-428-5462
